Shipping policy

EYEWEAR

Tracked shipping is available across all markets.

Australia: $5 Express Shipping / FREE over $100 AUD
United States: $4 Standard / $15 Express Next Day Air / FREE over $80 USD
Canada: $5 Standard / FREE over $100 CAD
New Zealand: $5 Standard / FREE over $125 NZD
United Kingdom: £3 Standard / FREE over £70 GBP

All deliveries are tracked. We aim to process and ship all orders within 1 business day. Once your order has shipped, you’ll receive a confirmation email with tracking details.

Need an update on your delivery? Email us at hello@twosvge.com and our team will be happy to assist.

Express Post is our fastest delivery service, and all Express items are being prioritised for delivery by our logistics partners. Shipping times are just an estimate and deliveries can be subject to delays. Any delays imposed by our logistics partners are beyond our control, and we can not be held responsible for this. However, if an order is delayed by our logistics partner, we will do all we can to liaise with them and help resolve any issues.

The buyer holds all responsibility for any missing or stolen parcels when the buyer has made a request with the courier for the parcel to be 'left in a safe place.'

Please double check your shipping address is correct before confirming your order. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct. The buyer holds all responsibility for stolen, or lost delivery as a result of input of wrong shipment information.

INTERNATIONAL CUSTOMS DUTIES, TAXES AND TARIFFS

Please note the customer is liable to pay for any taxes, import duties, taxes, tariffs and brokerage fees. Any international customs tax, import duties, taxes, tariffs and brokerage fees are not included. These charges are the recipient’s responsibility as TWO SVGE only charge for the product and transportation. Please make enquiries at your country’s customs office as appropriate. If the customer refuses to make payment for international customs tax or import duties then the order will be destroyed by customs and a refund will not be provided.

BLACK FRIDAY SALE SHIPPING INFORMATION

During Black Friday, our team is working around the clock to handle all the orders coming through. We’re all about quality, so every pair of sunnies is prepped, checked, and packed by hand — no shortcuts here. Please allow 2 - 3 business days for your tracking information to come through.

You’ll receive a notification as soon as your order is on its way, and we’re doing everything we can to make it quick! We appreciate your patience as we get your frames out the door.

If you have any questions drop us a message at hello@twosvge.com — We appreciate you!